Q – HOW DO I VIEW THE EVENT?

​Guests must be registered to bid at the event, but the event will also be live streamed on our Fountain of Youth Facebook Page.


On your cell phone:
– Before 6:00pm on September 24th, login to Qtego with your PIN number. (You can request a new one if you forget)
– In upper left hand corner, Click on LIVE STREAM to enjoy the show.  
– On the upper right side of the screen, you can click CHAT to join the conversation with your Fountain of Youth supporting friends. 
– Sit back and enjoy the show! Chat, Donate, Bid throughout the evening.
– You will be able to continue Bidding and making donations on this site until Sunday, Aug 9, 6 PM
– Auction Items may be picked up at the Museum beginning on Monday, Aug 10, 10 AM.
– Please pick up your items, or make arrangements to do so between the hours of 10 AM and 5 PM by Saturday, Aug. 15, 5 PM.
On computer or tablet device:
-Before 6:00pm on September 24th, login to Qtego with your PIN number. (You can request a new one if you forget)
– In upper left hand corner, Click on LIVE STREAM to enjoy the show.  
– On the upper right side of the screen, you can click CHAT to join the conversation with your Fountain of Youth supporting friends. 
– Sit back and enjoy the show! Chat, Donate, Bid throughout the evening.
– You will be able to continue Bidding and making donations on this site until Sunday, Aug 9, 6 PM
– Auction Items may be picked up at the Museum beginning on Monday, Aug 10, 10 AM.  
– Please pick up your items, or make arrangements to do so between the hours of 10 AM and 5 PM by Saturday, Aug. 15, 5 PM.

Q – CAN I WATCH THIS ON MY TV?

To view live broadcast, guests must register for the event.

Below is the link to a youtube tutorial video on how to mirror the event from your laptop to your smart TV.  The most reliable way to view on television is with an HDMI connector cord from a laptop to your TV.

There are other ways to view with various APPs, but it is different with every brand of TV.

The HDMI Connector cable, we are told, is the most reliable way to view broadcast on television.

Q – WHAT EQUIPMENT DO I NEED?

All Bidding is online using any electronic mobile device, telephone, iPad, laptop computer or desktop computer.

Q – HOW DO I REGISTER FOR MOBILE BIDDING?

Click on the link. ​ https://qtego.net/qlink/foy

  • Once you are on the registration site, 
  • Click the REGISTER FOR EVENT button and enter your information
  • Be sure to enter the MOBILE phone number from which you will be bidding on this registration page. 
  • Click SUBMIT REGISTRATION when done and you will receive your registration text messages directly from our online auction company — Qtego.
  • Click your personal link in the second text message and you are ready to start bidding!

Q – HOW DO I BID ON AN ITEM?

A – Using the QSiteclick on the ITEM PICTURE on which you wish to bid, and thenclick theSUBMIT BID button. 

  • If textingtext the item number followed by the bid amount
  • You will then receive a confirmation text from Qtego. 

Q – HOW TO ENTER THE PIN AND WHERE TO FIND IT.

  • A – Once you have registered for the auction you will receive a text message from Qtego. The text message will include your personal link to the Auction.
  • Your PIN is the last 4 characters of the URL that you see in the text message
  •  You will receive the following message on your phone or device: 
  •  “(Your Name), welcome to the Fountain of Youth auction! Send STOP to stop, HELP to help. Msg and data rates may apply.” 
  • “To view current bid on an item or see how to bid, reply to this msg with the 3 digit item number of interest and SEND or 
  • Click the link qtego.net/?i=XXXX”

In the above example, the PIN would be XXXX and you can use this PIN to bid from your tablet or computer.

Q – HOW DOES MAX OR AUTOMATIC BIDDING WORK? 

  • A – When you place a max bid, you ENTER the maximum amount you’re willing to pay for the item. Other bidders will not know your maximum bid. Qtego will place bids on your behalf starting at the next bid increment for the item’s current high bid. Your max bid will increase the current high bid only by the bid increment amount, up to your maximum amount.
  • If another bidder places the same maximum bid as you, the person who placed their maximum bid FIRST will be the high bidder. If another bidder outbids your maximum bid by the bid increment or more, Qtego will notify you so you can place another bid if you choose. Your maximum bid is kept confidential.

Q – HOW DO I SET UP A MAXIMUM BID (AUTOMATED BIDDING)?

A – Qtego’s Max Bid system will automatically bid for you until you win or your max is met!

  • Using the QSite, SELECT the itemENTER your max bid in the MAX BID box and click SUBMIT MAX BID.
  • If texting, ENTER the item number, your maximum bid amountAND the letter M to indicate the maximum you are willing to bid.

Example: To enter a maximum bid of $500 for item number 123, you would reply to any Qtego text with the following: 123 500M 

Q – HOW DO I CHANGE THE CREDIT CARD
​I HAVE ON FILE?

A – If you would like to change the credit card that you used when you registered you simply need to Register Again using the SAME mobile phone number and your NEW credit card information.

Q – HOW DO I MAKE A DONATION?

A – On the QSite,

  • Either select the amount you wish to donate 
  • Or enter a different amount in whole dollars and
  • Press ‘Submit Donation’.
  • If textingreply to any Qtego text with the word GIVE, followed by the Amount  Example: Give 500

Q – WILL I BE ABLE TO DONATE WITHOUT A SMART PHONE, MOBILE PHONE OR TABLET?

A – Yes! 

Thank You for Your Generous Support! 

Q – HOW WILL I KNOW IF I WON?

A – You will be alerted via text message if you have won an item. 

Q – HOW DO I CHECK OUT?

 A – Virtual Auction 2020 BIDDING CLOSES at 6 pm on Sunday, August 9th.
Once the auction is closed, item winners will be notified via text message by Qtego regarding any items that you have won and your credit card on file will be charged at that time.

Q – WHEN AND WHERE WILL I PICK UP MY ITEMS?

  • Items will be available for pick-up beginning Monday Morning, September 28th at 220 W. 7th Street, Dubuque, IA 52001
  • Items may be picked up between the hours of 8 AM and 5 PMMonday through Friday
  • Please pick up items or make arrangements by calling the Fountain of Youth by October 11th
  • Please contact the fountainofyouth563@gmail.com or by calling 563.587.8316 to arrange for curbside pick-up possible delivery.

HAVE MORE QUESTIONS ON HOW TO BID?

  • Reply HELP to the QTego responses in your phone’s text messages
  • You will receive replies from there.
  • Or call 563.495.0605 for more help.
  • ​We are happy to assist!